$3,000 Sign-On Bonus

Work You’ll Do:

• Troubleshoot machine downtime, perform overall machine assessments and provide recommendations for repair or improved productivity.
• Perform new machine start-up inspections and operations training.
• Oversee onsite parts removal, installation, and assembly.
• Recommend parts and service solutions to improve machine uptime, maintenance, and operation.
• Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quotes for recommended parts.
• Based on field observations and customer feedback, provide Rotex Engineering with equipment design and feature recommendations.
• Maintain a reasonable “on-call” status to answer customer questions via phone and email.
• Assist in developing department documents, standards, and processes as necessary.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Basic Qualifications:

• HS degree or AS Degree.
• 2-5 years field service technician experience in machinery, electrical and fabrication repairs and maintenance.
• Welding ability a plus.
• Valid Driver's License and clean driving record

• Ability to travel 50-75% of the time.
• Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, and Excel, and Outlook.
• Action/Results Oriented: Achieves high level, sustainable performance and results; is bottom-line oriented; steadfastly pushes self and encourages others to grasp ownership for achieving timely, quality, agreed upon results; is highly energetic; not fearful of acting with less than complete data and planning; seizes opportunities and acts upon them; displays a sense of urgency.
• Customer-oriented: Understands and meets the expectations and requirements of internal and external customers; gets firsthand customer information and uses it to meet customers’ needs by providing the highest quality products and services; acts with customers in mind; develops effective relationships with customers and gains their trust and respect.  Clearly communicates the customer's role in developing systems required to meet user needs and the importance of user involvement in the systems development process.
• Analytical and Decisive: Uses logic and insight to solve difficult problems and create effective solutions; uncovers hidden problems; is excellent at analysis; looks beyond the obvious and seeks the root cause of problems; makes decisions in a timely manner.

Preferred Qualifications:

• Experience with Microsoft CRM
• Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms.